Delivery charge varies for each product. We source products from world over and they are stored in our central warehouse in Chennai. Each shipment based on the order is shipped directly from the central warehouse. We take minimum 8 hours to ship your product from our warehouse. We have tied up with multiple service providers for this purpose. We have chosen the best in the logistics industry to ensure that the product reaches you at right time and in right condition.
We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps us offset our logistics cost. We have also decided to waive off the delivery charges based on some set conditions. The cost of delivery is separately mentioned before you check out and make payments. We understand your requirement and hence have given the option of EXPRESS delivery at a nominally higher price. Please do check for the options on the website against each product you buy.
It may be possible that you have placed the order on a day which is a statutory holiday in the jurisdiction where our warehouse is located. In such cases, we add an additional day/s for the delivery and it is shown at the time of check out. You can get the actual shipment status of the product from our website which is integrated online with logistics partners. For any further queries please do write to us at firstname.lastname@example.org, we will put in all efforts to keep up our commitment.
We showcase products which are readily available at our warehouse and hence if the order is booked before 4pm on any business day, we ensure that your product is checked thoroughly and is shipped. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors like the destination to which the order is shipped to and local holidays if any
There are no hidden charges on the products sold at Easypets. You need to pay only the amount mentioned on the website at the time of sale. Easypets reserves the right to change the price of the product without any notice to the customer, and hence it is not necessary that you will be served the same price at multiple instances/ days. Keep visiting our site for latest update on products and promo offers.
Delivery charges are not hidden charges and are charged based on the cost incurred.
We have tied up with multiple logistic partners to ensure that the maximum postal codes within India are covered for shipment. In case your area is not covered, write to us as we will see if we can find an alternate solution. Our partners keep adding postal codes every week and it possible that yours may soon be covered, so check back from time to time.
However, if there are Legal restrictions, if any, in shipping particular products to your location may not be feasible.
CoD or Cash on Delivery is an additional value added service option given by Easypets. But it’s the sole discretion of Easypets to decide if the product or area to be served is to be included or not. Availability of CoD also depends on the ability of our logistic partner servicing your location to accept cash as payment at the time of delivery. Our Logistic partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. We do not promise under any circumstance that the CoD will be available for your area or product in future.
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. You will have to repackage the product in the original packaging and the cost of the product returned will be borne by you. A refund will be processed deducting the cost. Or alternatively you can also ship the product using your own preferred courier company. But return will be entertained for only those products which are eligible for return. No exemption will be taken in case you return the product which will be not eligible for return.
Do check if the product is returnable before placing the order.
As of now Easypets does not deliver any product to any international location. However, You will be able to make your purchases on our site from anywhere in the world using your credit/debit cards issued in India and 21 other countries, and we can deliver to listed places in India.
Keeping in view Indian Regulations, All LIQUID & POWDER ITEMS will be shipped by surface only. There will hence delay in arrival of products. Our request is that if you are in hurry to buy treatment products or such emergency products, consult our support team before making the purchase. The lead time required to deliver any Liquid & Powder item will be 3 - 10 Days, depending on your location. Please note that all our products will be shipped from Chennai - Tamilnadu
Our Logistic partners do not pick up or deliver products on all Sundays and Public Holidays. Request yout to make purchase decisions considering the delays which may arise of the Holidays.
Delivery on office address
If the delivery address is provided as the office / Commercial establishment, our logistic partners will make the delivery at the reception / Front office or relevant designate place. It would be buyers responsibility to collect the consignment from the delivery point. No calls On / Before or After delviery will be made. You can check the status of the delivery using the tracking number provided on our website or on our logistic partner website. For complaints and escalations you can contact the support email ID at email@example.com.
My pincode or Area is not serviceable
If the delivery address pincode shows "Service not available" Please click to read the details in Out of delivery location or Pincode not serviceable section.
Shipping Policy for Glass Tanks
We have separate shipping polciy for Glass tanks. Please click here for detais
COVID 19 Shipping Delays
We are taking all steps to ensure your orders are shipped at the earliest. But due to Intermittent lock downs by local governing bodies there could be delays in Shipping. Unlike other major online ecommerce companies we do not have distribution centres across the country. All our shipments are done centrally from our central warehouse in Chennai.
Our preferred logistic partners are FedEx India but restrictions on Movement of vehicles and people adds to the delays beyond our control. Unlike Pre-Covid period Logistic partners do not provide service in all regions and pincodes. There could be times when post shipping, lockdown can impact deliveries. Lock down need not be in the last mile of delivery, it could be even the hub where packages are sorted or stored which could be the reason of delay.
Those pincodes where our preferred partners do not have service, we ship using India post Parcel service too. Hence request you to order only if its NOT urgent and emergency deliveries.
Delays could be beyond 1 week or 10 days or beyond. Our humble request to you is to wait patiently for the deliveries.
Please note that cancellation of orders in transit is not possible. Refunds for any such cancellations (if approved by our customer support) will be processed only after returning the product. Our standard refund policy will be applicable in such case.